Orders addressed to the continental United States, Canada and Mexico are shipped UPS Ground and take between 6 to 9 business days to arrive.  Hawaii/Alaska shipments are shipped via UPS 3 day air and are subject to additional shipping fees.  Please e-mail us for a shippping quote for this service.

Shipping rates are per item for transport costs only.  Warsco Enterprises is not responsible for any state or federal tax, customs, duties or other government fees that may apply to the shipment.  Orders of eight (8) or more items shipped to the same address may be eligible for a shipping discount.  Please e-mail us at sales@gifts-to-your-door.com with the particulars of your order for a custom shipping quote.

OVERSEAS SHIPPING is is handled through UPS Air Expedited and normally takes 5-9 business days to arrive.  To obtain the cost of shipping (and conversion to the currency of your shipping destination) please e-mail WARSCO Enterprises giving necessary details.  We will quickly e-mail you back with the total cost including shipping. If you decide to purchase one or more items your credit card statement will show three things:

1. The initial purchase price of the item(s) in US dollars;

2. The conversion to your country's currency using the current exchange rate;

3. The total amount that was debited from your credit card in your country's currency.

SHIPPING DAMAGE and RETURNS:

Before accepting your shipment be sure to open the box and inspect the merchandise before signing for delivery.  If you discover that the merchandise is damaged it must be notated by the driver on the driver's waybill.  Then e-mail WARSCO ENTERPRISES photos of the damaged product and photos of both internal and external packaging. WARSCO ENTERPRISES will arrange for replacement to be shipped free of charge.   [sales@gifts-to-your-door.com]

If you are not able to inspect your shipment for damage at time of delivery keep all packaging material and e-mail WARSCO  within 3 days of its arrival indicating the specific damage with supporting photos.   We will then handle all correspondence with UPS and arrange for product or part replacement and return shipping.  If an item is found to be damaged beyond repair WARSCO ENTERPRISES will initiate a damage claim with the shipping company and issue you a refund for the purchase price of the product.  If shipping was included with the purchase price the actual cost of shipping will be deducted from your refund.

If the original packaging is discarded before UPS does its inspection, or damaged items are shipped back without a Return Goods Authorization Form, the replacement claim that WARSCO made with the shipping company on your behalf will be null and void.  In such an event this will result in a denied claim with the shipping company and neither a replacement nor refund will be issued.

WARRANTY REPLACEMENT:

In the unlikely event that you receive defective merchandise WARSCO ENTERPRISES will, at its discretion and expense, replace any parts that are found to be defective within 15 days of purchase. WARSCO must be notified by e-mail with supporting photos or proof of defect of the part or item claimed to be defective.  If returning an item for refund or replacement the merchandise must be accompanied by a Return Authorization Number or it will be refused. All returned merchandise must be prepaid by the customer.

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In order to process your Exchange or Refund in a timely fashion, please follow the steps set out below:

1. Request a Return Authorization (RA) Number (please see below)

2. Once you receive your RA Number & form print it out and attach a copy to the OUTSIDE of each package being returned.

3. Re-package (if needed) and ship back to us through a shipping method of your choice.  All returns must be accompanied by the RA form and shipped prepaid to:           
All Things Cedar, 1228b 31 Street North, Lethbridge, Alberta, Canada T1H 6T4

4. Any shipment returning without this documentation will be refused and no amount will be refunded.

TO REQUEST A RETURN AUTHORIZATION (RA) NUMBER please e-mail us with the following information:

Your Name

Order Number

Telephone Number

Item being returned

Reason for return (refund or replacement)

Number of packages

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Note that all products must be returned in original factory condition, including all packaging materials, inserts, hardware packs and manuals.  Open box items will be inspected and are subject to a restocking fee if any of the above components are not found in good order.  Coverage for insurance, brokerage, or duties on returned items is the responsibility of the shipper.  A product that has been shipped back to us in used/damaged condition will be refused or may be subject to a restocking fee.  When making a return we will provide a credit for the price of the merchandise excluding the original freight cost incurred to ship your product(s) to you.

If the product was on a free shipping promotion, the purchase price of the product less the shipping charges incurred will be refunded.  No returns will be authorized beyond fifteen (15) days after receipt of merchandise.  After 15 days the item(s) will be treated as under Warranty.  No returns will be authorized for fully and permanently assembled furniture kits.

Be it noted that the liability of WARSCO Enterprises is limited to, and will not exceed, the replacement price of your purchase.  WARSCO Enterprises will not be held liable for any special, incidental or consequential damage or injury resulting from the possession, use, misuse or loss of the merchandise manufactured and/or sold either directly or indirectly through All Things Cedar including regular and custom ordered manufactured products, wholesale items, or products made by other comapnies and sold through All Things Cedar Incorporated.

BACK ORDERS:

Back orders are rare but in the event an item is not immediately available, we will advise you within 24 hours.

DUTIES and TAXES:

International taxes and duty are not included in any of the prices posted on this website.

WHOLESALE ORDERS:

If you are interested in purchasing wholesale quantities please contact us by e-mail and we will be happy to forward product, price and shipping information to you.